Please feel free, if You has complaints or dissatisfaction with our products or services.
Procedure For Handling Customer Complaints
- Customer can submit their complaints through:
- MNC Bank Call Center at 1500 188,
- E-mail: firstname.lastname@example.org or
- Visit to nearest branch
- Customer should submit requirements below :
- Identity card (KTP/passport)
- Detail of the problem
- Other requirements : transaction receipt, affidavit form
- Our staff :
- Receive complaints
- As reference will provide information about complaint Ticket Number
- Solve the complaints
- Provide information about complaints that require investigation process more than 20 business days.
- Provide information that their complaints has been resolved.